Shipping policy

 

Victoria Hawkins Art - Shipping Policy

Thank you for choosing Victoria Hawkins Art. We strive to ensure that your order arrives safely and promptly. Please review our shipping policy below for more details.

Shipping Policy

1. Order Processing

  • Processing Time: Orders are processed within 3-10 business days. Please note that processing times may be extended during holidays or peak seasons.
  • Business Days: Monday to Friday, excluding holidays.

2. Shipping Rates and Delivery Estimates

  • Shipping Rates: Shipping charges for your order will be calculated and displayed at checkout.
  • Delivery Estimates: Delivery times vary based on your location and the shipping method selected. Estimated delivery times are provided at checkout.

3. Shipping Methods

We offer various shipping options to meet your needs. Shipping options and estimated delivery times will be displayed at checkout.

4. International Shipping

  • Availability: We offer international shipping to most countries. Please note that international shipping rates and delivery times may vary.
  • Customs, Duties, and Taxes: Victoria Hawkins Art is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

5. Shipment Confirmation and Order Tracking

  • Shipment Confirmation: You will receive a shipment confirmation email once your order has shipped containing your tracking number(s).
  • Order Tracking: The tracking number will be active within 24 hours.

6. Damages

Victoria Hawkins Art is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging materials and damaged goods before filing a claim.

7. Incorrect Shipping Addresses

It is the customer’s responsibility to ensure that the shipping address provided is correct. We are not responsible for orders shipped to an incorrect address provided by the customer.

8. Delivery Issues

If you experience any issues with delivery, please contact us at victoria@victoriahawkinsart.com. We will assist you in resolving the issue to the best of our ability.

Contact Information

If you have any questions or concerns about our Shipping Policy, please contact us at: