Refund policy

Victoria Hawkins Art - Returns and Refunds Policy

Thank you for your purchase from Victoria Hawkins Art. We value your satisfaction and aim to provide the highest quality art products. Please review our returns and refunds policy below:

Returns and Refunds Policy

1. Art Prints and Printed Products
We accept returns and offer refunds for art prints and other printed products under the following conditions:
- The return request must be made within 14 days of the delivery date.
- The item must be in its original condition, unused, and in its original packaging.
- Proof of purchase is required for all returns.

2. Original Artworks and Commissions
- Original artworks and custom commissions are non-refundable and non-returnable.
- We strive to ensure you are completely satisfied with your purchase of original artworks and custom commissions. If you have any concerns, please contact us, and we will do our best to address them.

How to Initiate a Return

To initiate a return for an eligible item, please follow these steps:
1. Contact us at victoria@victoriahawkinsart.com within 14 days of receiving your order.
2. Provide your order number and a brief explanation of the reason for the return.
3. We will provide you with instructions on how to return the item.

Refund Process

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us immediately at victoria@victoriahawkinsart.com with your order number and a description of the issue. We will work with you to resolve the problem promptly.

If you have any questions or concerns about our returns and refunds policy, please contact us at:
- Email: victoria@victoriahawkinsart.com